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Just evaluating??? back to top
| If you are simply evaluating alpConduit, please note that until you register, the conduit will be limited to 1 record during IMPORT, and 3 records during EXPORT. |
| To obtain a fully registered version (which eliminates the record count restrictions), please visit PalmGear. |
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| The registration fee is only $10.95, and in addition to importing/exporting as much data as you like, it entitles you to "Free upgrades for life!!!" |
...or a Registered User???
| If you have already purchased the software from PilotGear -- THANK YOU!!! |
| You will receive a registration code from Cognisense within 48 hours (and usually a whole lot faster than that). |
| Once you receive it, simply launch the ALP program on your handheld, and go to the 'Options' menu. Select 'Register ALP Conduit', and type in the user registration code EXACTLY as it appears in your email from Cognisense. These codes ARE case-sensitive, and if you'll take the time to double-check your graffiti, it'll save having to re-enter the whole thing! |
| Easy to use | Cognisense's alpConduit waits quietly in the background, only exporting your data when you specify. The alpConduitManager (shown above) provides you with a wizard that will walk you through each step in the import or export process. Once you've completed the wizard, your handheld (Palm III, Palm V, Palm VII, Handspring or IBM WorkPad) will perform the import/export operation on your next HotSync. | |
| Secure exporting | The alpConduit Manager uses the same personal access code that you use on your handheld - so only you can export your data. | |
| Supports all ALP fields | alpConduit recognizes and supports all of ALP's data fields (account name, login, password, expiration date, notes). Please note that the 'notes' field requires ALP version 1.9 or higher. | |
| Supports multiple users | alpConduit recognizes and supports multiple users of handhelds who HotSync to a shared PC. Each user's ALP personal access code protects their data from other users of the same PC. | |
| Multiple field delimiters | Prepare your data for import using any tool you like (word processor, spreadsheet, etc.). Simply separate each field with one of these delimiters (tab, comma, space, forward slash, back slash, vertical pipe), and place each record on a line of it's own (ie, have a Carriage Return after each record). The import wizard will allow you to specify which delimiter you chose. | |
| Multiple date formats | Specify dates in any of the following formats: ("MM/dd/YYYY (US)", "Feb 01, 2000", "Tuesday, Feb 01, 2000", "dd/MM/YYYY (European)", "01 Feb 2000", "Tuesday, 01 Feb 2000") | |
| Upgrades for life | alpConduit is protected by Cognisense's "Free Upgrades For Life!" policy. As a registered user, you will receive free product upgrades for as long as you own your hand-held. | |
| Step 1 | PREREQUISITE: Make sure you have the Palm Desktop v3.0 or higher installed on your desktop PC. (Most Palm Computing users probably already have this version of the desktop software installed!) | Palm Desktop available here... |
| Step 2 | PREREQUISITE: Make sure you have Java installed on your PC. (Most users probably already have a Java Virtual Machine installed as part of their browser's installation.) | Microsoft's Java available here... |
| Step 3 | PREREQUISITE: Make sure you have the JSync Installer v3.0 or higher installed on your desktop PC. (The JSync program is distributed by Palm Computing as part of their Conduit Development Kit for Java.) | jSync available here... |
| Step 4 | 'Un-zip' the alpConduit distribution file (ie, alpCv011.zip) into the directory where you would like to store the alpConduit program files. | winZip available here... |
| Step 5 | Run "Setup.exe" from the alpConduit program files directory, and follow the instructions on the screen. |
Setup.exe searches for your Palm Computing installation directory in order to find a file called 'CondMgr.dll'. This is the library which gets called when you begin the HotSync process. Setup.exe looks for this file in the following directories: c:\*palm* (ie, any directory with the word 'palm' in it), c:\Program Files\*palm, and then d:\*palm*. If 'CondMgr.dll' is not found in these directories, then Setup.exe will ask the user to search for this file.
Next, Setup.exe searches for the jSync.zip file. This is simply to ensure that you have already installed the JSync program on your PC. Setup.exe looks in the same directories as in the previous step, and if it can't be found it will ask you to find it. If this file doesn't exist on your PC, Setup.exe will exit, and you'll have to be sure and install it as detailed in Step 2 above.
Finally, Setup.exe creates a single Registry entry in your Windows Registry. This is how CondMgr.dll knows to invoke the alpConduit. The Registry entry simply holds the name of the conduit's application files and installation directory, and ties this conduit to the ALP database on your handheld.
That's it! If you are unable to complete any of the above steps, or if your conduit fails to execute, please contact Cognisense Technical Support at support@cognisense.com. Please keep in mind that Cognisense is not currently supplying telephone-based support for this product, and so please limit your inquiries to this email address.
| Q: How do I use alpConduit to back up my data? back to top |
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A:
First, you need to install alpConduit. Follow the instructions here.
Then, you need to launch alpConduitMgr. There are 2 ways to launch alpConduitMgr, and these instructions can be found here. Finally, just select 'EXPORT' and follow the instructions on the screen. |
| Q: How do I IMPORT data using alpConduit? back to top |
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A:
First, you need to create a text file which will contain the data to IMPORT. You can use either 'Notepad' (which can be found by clicking the 'Start' menu, then 'Programs', 'Accessories', and finally 'Notepad'), or by any other program which can save it's data as a text file. (Many users like to use a spreadsheet type of program, like Microsoft Excel, because they simplify the creation of column-oriented data.)
This text file must be carefully formatted as follows: 1 record per line, and each column must be separated by a field delimiter . A field delimiter can be one of the following: tab, comma, space, forward slash, back slash, or a vertical pipe. The alpConduit IMPORT wizard will allow you to specify which delimiter you chose. It is very important that each record have the correct number of field delimiters, even if you're not trying to import data into one of the columns (like, the date column). For example, let's say your delimiter is a comma ','. Then the following are valid entries in your file-to-be-imported: acctName_A,acctLogin,acctPswd,date, acctName_B,acctLogin,acctPswd,,note acctName_C,acctLogin,acctPswd,, acctName_D,acctLogin,,, The acctName_A record gives a date, but no note The acctName_B record gives no date, but it does give a note The acctName_C record gives neither a date nor a note The acctName_D record gives no password, date, nor note After you've typed in all of your data, save the file (as a TEXT file) in a directory where you can find it later. The alpConduitMgr will ask you to locate this file when you run it's IMPORT wizard. Then, you need to launch alpConduitMgr. There are 2 ways to launch alpConduitMgr, and these instructions can be found here. Finally, just select 'IMPORT' and follow the instructions on the screen. |
| Q: How do I access the alpConduit Manager? back to top | ||||||||||
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A:
alpConduit ships with the alpConduit Manager, a tool for defining HOW & WHEN you want to export your secure ALP data into a non-encrypted text file on your PC. alpConduit Manager also allows you to import comma, tab or pipe delimited data from a text file on your PC into the secure ALP environment on your handheld.
alpConduit Manager can be launched in 2 ways:
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| Q: I can't unzip the alpConduit distribution file back to top |
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A:
The alpConduit distribution file (a '.zip' file) contains another (imbedded) '.zip' file. Some versions of some 'unzipping' software (or other archiving products which can read '.zip' files) have problems 'unzipping' '.zip' files which contain other '.zip' files. (Now that's a mouthfull!)
If you are having trouble 'unzipping' the distribution file, you can simply download 2 separate files from here. |
| Q: I've run Setup.exe, but I can't find alpConduitMgr on my computer... back to top |
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A:
We have heard reports that certain browser / winzip settings can result in the conduit's distribution '.zip' file being extracted into a temporary directory, and it's Setup.exe being executed from there. Setup.exe asks the Windows Operating System for the name of the directory from which it is being executed, and then assumes that this will be the directory from where the application should always be run. This directory name is saved in a Windows Registry entry for later use by the PalmOS HotSync Manager. But, since this is a temporary directory (which presumably gets deleted by either the browser or winzip), then the HotSync Manager obviously cannot find the alpConduitMgr nor the alpConduit itself.
The solution is simple: just re-run winzip and choose a (non-temporary) directory that is to contain the alpConduit software. Re-running Setup.exe from that directory will remove the old Windows Registry entry, and will create a new one in it's place, allowing the HotSync Manager to find the files during normal operation. |
| Q: Nothing happens when I double-click on alpConduitMgr.exe back to top |
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A:
The most common cause of this problem is that your computer doesn't have a Java Virtual Machine installed, or the one you do have is an older version.
The simplest way to check which version you are running is to run a DOS command window, and type 'java -version' and look at the output, and then 'jView' and look at the output. While it is possible to have both JVMs on a single PC, most people will only have the one which was installed with their browser. If one or both of the two is NOT found, you'll get the DOS error 'Bad command or file name'. For the JVM(s) which is(are) found, you'll get some stuff printed out by the Java runtime engine, and what we're looking for is text that describes which version of the JVM you're running. If you're running a Microsoft JVM with a build number that is less than 5.00.3167, then I would suggest you upgrade. (Even if you upgrade and the problem persists, having a newer JVM on your machine is a good thing anyway - there have been some security holes that have been shut down, and some speed improvements as well.) If you are running Windows98, then you can use the 'Windows Update' function to do this. Otherwise, you can browse to www.microsoft.com/java. The first paragraph of this page announces a new release of the Microsoft virtual machine, and just follow the link of the appropriate build for the version of IE that you're running. |
| Q: I run alpConduitMgr, and then HotSync, but my data does not get exported back to top |
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A:
The most common cause of this problem is that your computer doesn't have JSync installed.
The simplest way to check that JSync is on your computer is to go to your 'Start' menu, choose 'Find' and then 'Files or Folders...' In the 'Named' field, type 'JSync', and in the 'Look In' pull-down, select 'Local Hard Drives...'. Hit the 'Find Now' button, and see if you find a directory named 'JSync'. Typically, this is installed under your PalmOS application directory, but you may have chosen a different directory. If you don't have JSync installed, you will need to first install it and then re-install the alpConduit by running the alpConduit Setup.exe. Once that is complete, you will need to stop and re-start your HotSync Manager. |
| Q: I tried to enter my user registration code, but get an error back to top |
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A:
If the error you are getting is seen within the ALP program on your handheld, and it says to 'Contact Denton Software Group', then you're trying to enter the alpConduit user registration code in the area for ALP. Keep in mind that both products have their own user registration codes, and you need to be sure and enter them in the correct locations.
While running ALP on your handheld, go to the 'Options' menu. Notice that there is an option for both 'Register ALP' as well as for 'Register ALP Conduit'. If the error you are getting is within the HotSync Manager's 'View Log', then you may have mis-typed your GRAFITTI while entering the alpConduit user registration. These codes are case-sensitive, and must be entered EXACTLY as shown in the original email to you. |
| Q: HotSync Log shows java.lang.ClassNotFoundException back to top |
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A:
The error message is: > java.lang.ClassNotFoundException: > cognisense/alpConduit/ALPConduit > at palm/conduit/SyncManager.sync The above shows that a) java is alive and well on your PC, b) the Palm OS HotSync Manager is finding JSync just fine, but that c) for whatever reason, the combination of the two can't find the java class called ALPConduit. ALPConduit is a file which is contained within a file called alpConduit.zip. You're not supposed to unzip that file, and the setup.exe that you ran to install alpConduit created a windows registry entry that ties JSync to this zip file. Possible problems: a) you deleted alpConduit.zip b) you moved alpConduit.zip c) you changed a folder name in the directory path leading to alpConduit.zip e) your browser ran the alpConduit's setup.exe from a temporary folder Remedy: Find the alpConduit.zip file. Unless you moved something, the alpConduit setup.exe should still be in that same directory. If so, simply re-run setup.exe from that directory. Setup.exe simply looks to see if there is a windows registry entry present. If so, it just overwrites it - if not, it creates it. (If setup.exe is not in that directory, find it and move it to the directory where alpConduit.zip resides prior to re-running setup.exe.) Afterwards, reboot your PC and all should be well... But... if all's not well after your reboot, you can try to download everything manually by following these instructions here. |
Technical support for Cognisense's alpConduit is being provided exclusively via email. Please supply the following information, and email your question to support@cognisense.com:
One of our technicians will answer your question as soon as possible. We thank you for your business, and we will strive to solve your problem as quickly as possible.
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